etoh Privacy Policy

This page describes what we collect when you use etoh and how we keep that data protected. We understand that your privacy is important, and we're committed to being transparent about our practices. Whether you engage with our sportsbooks (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), or esports markets (Mobile Legends, Free Fire, PUBG Mobile), your personal and financial information is handled according to the standards set out in this policy.

When you open an etoh account, we collect your name, email, date of birth, identification documents, address, and payment information (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet). We use this data to verify your identity, comply with regulations, process transactions, and prevent fraud. We do not sell your data to third parties. We share information only with financial partners and regulatory authorities where required by law.

Services on etoh are available only where local law permits. Our privacy practices reflect jurisdictional requirements across the regions where we operate.

What Data We Collect on etoh

Account Registration and Identity Verification

We collect your email address when you register an etoh account. We use this as your primary login identifier and to send account notifications, verification links, and important announcements. We also collect your password, which we hash and encrypt—we do not store it in plain text.

Verification scope: We use your identity information to prevent fraud and money laundering. We do not share this data with marketing partners. We retain it for several years after your account closes to comply with financial regulation.

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), we collect information necessary to process your transaction. For e-wallet methods, we receive transaction confirmation from the e-wallet provider. For bank transfers, we collect your account holder name, account number, and bank code to match incoming deposits to your etoh wallet. We do not store your full bank credentials; we store only what is necessary to identify and route your transactions.

We maintain a complete transaction ledger accessible from your account dashboard. This ledger shows all deposits, withdrawals, wagers, and settlements. You can review this history at any time. We retain transaction records for several years to comply with regulatory requirements and to provide you with a clear audit trail.

Behavioural and Usage Data

We collect data about how you use etoh. This includes the products you access (sportsbooks, live dealer, slots, esports), the markets you view, the times you log in, and your device type (mobile, desktop, app). We use this data to improve our platform, detect fraud, and understand user preferences. We do not sell this data to third parties. We may aggregate it to generate anonymous usage statistics (e.g., "Football markets receive more traffic during Liga 1 matches").

Cookies and Tracking

Our website uses cookies to store your login session, remember your preferences (odds format, language, notification settings), and analyze how you navigate etoh. We use both first-party cookies (set by etoh) and third-party cookies (set by analytics partners). We do not use cookies to track you across other websites. Our cookies are subject to the same privacy protections as other data—they expire after a set period, and you can clear them from your browser at any time.

Note: If you disable cookies in your browser, you may not be able to log in or use certain etoh features. We recommend keeping cookies enabled while using our platform.

How We Use Your Data & Our Commitments

Our etoh Data Usage Policy

We use your data for five core purposes. First, account management—we need your email and identity to create your account and verify your eligibility. Second, payment processing—we must share payment information with our banking and e-wallet partners to settle your deposits and withdrawals. Third, regulatory compliance—we retain transaction data and identity documents to satisfy AML/KYC laws in the jurisdictions where we operate. Fourth, fraud prevention—we analyze transaction patterns to detect suspicious activity and protect your account. Fifth, customer support—we access your account history to help resolve disputes or questions.

We do not use your data to send unsolicited marketing emails. If you opt in to promotional notifications, you can opt out at any time from your account settings. We do not share your name, email, or contact information with third-party advertisers. We do not build consumer profiles to sell to data brokers.

Third-Party Processors and Data Sharing

Our operations depend on trusted third-party partners. We share your data with the following categories of partners, each under strict confidentiality agreements:

  • 1
    Payment processorsCategory 1

    We share payment information with e-wallet operators (DANA, e-wallet, mobile banking, etc.) and banks (local payment, online payment, e-wallet, mobile banking) to process deposits and withdrawals. They receive only what is necessary for transaction settlement.

  • 2
    Regulatory authoritiesCategory 2

    We share transaction records and identity information with financial regulators and law enforcement if legally required (court order, subpoena, or regulatory directive).

  • 3
    Identity verification providersCategory 3

    We share your name, ID number, and address with third-party identity-verification services to cross-check your information against regulatory databases and prevent fraud.

  • 4
    Analytics servicesCategory 4

    We share anonymized usage data (page views, session duration, device type) with analytics partners to understand platform performance. This data does not include your identity or payment information.

Data Security and Encryption

We protect your data using industry-standard encryption. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). We store sensitive information (passwords, bank details, identity documents) in encrypted form at rest. Access is restricted to authorized staff and automated systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Our servers may sit outside your jurisdiction (we operate data centers in multiple regions for redundancy). This means your data may be processed and stored in jurisdictions with different legal frameworks than your own. By using etoh, you consent to this cross-border processing. If you have concerns about data jurisdiction, contact our support team.

Your Rights on etoh

You have the right to request access to your personal data held by etoh. Contact our support team with your request, and we will provide a copy of your data within a reasonable timeframe (typically 10-30 business days). You also have the right to correct inaccuracies in your data. If your address or name changes, update it immediately from your account settings.

You have the right to request deletion of your data, subject to regulatory exceptions. We must retain your transaction records and identity documents for several years to comply with financial regulation. However, once that retention period expires, we will delete your data upon request. You also have the right to opt out of promotional communications. This does not affect service notifications (account security alerts, withdrawal confirmations, regulatory announcements).

Data Retention and Deletion

We retain your identity documents and transaction records for a minimum of five years after account closure. This is a regulatory requirement in most jurisdictions where we operate. After the retention period, we securely delete your data unless we are required by law to retain it longer. You can request accelerated deletion where not prohibited by regulation—contact our support team for details.

For questions about your data, how we use it, or requests to access, correct, or delete your information, contact us via in-app chat or email. Our support team typically responds within one business day.

Our privacy practices are designed to balance your right to privacy with our obligations to comply with financial regulation. We are committed to transparency and will notify you of material changes to this policy via email and account announcements.

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